In January, the CDO Warner Robins office was audited by an external ISO agency. The results of the audit were Zero Findings. The previous audit, performed 6 months ago, yielded the same results. Based on these outstanding audit results, CDO’s Engineering and Logistics Services Group (ELSG) will continue to meet and exceed all customer expectations. We asked Kelvin Akles, the Director of ELSG to explain why this has such a large impact on what CDO is doing for our customers:
How long did this take (and how long have we been certified)?
We have been certified for 3 years. The process to attain the initial certification was 14 months. From that point we have been audited every 6 months.
Why is this important (how does it impact our customers)?
The impact to the customer is the assurance that the processes used by CDO are Formalized, Standardized, and Repeatable. This ensures a quality product and/or service being delivered to the customer on or ahead of schedule, thereby meeting or exceeding customer expectations. If for some reason there is a late or defective delivery to the customer, there are processes in the ISO program to support Corrective and Preventive actions and Process Improvement is necessary.
There is a complete set of documentation to support the root cause analysis and recommendations for improvement. For companies in the Engineering and Logistics areas, the government usually has a requirement that a company be ISO certified or have an ISO like Quality Assurance Program to be considered for any contracts.
Are our competitors certified at this level?
Some are certified at this level. However, CDO’s ELSG was the first company in Warner Robins to be certified under the ISO 9001:2008 standard.
How does this certification impact what we do?
This certification impacts everything that we do in CDO ELSG. From the Business Development to Contract draw down and close out, there are ISO processes that support the entire Program Lifecycle. Having an ISO certification can also be used as a discriminator in some contract bids.
Congratulations to the Engineering and Logistics Services Group for their continued dedication to excellence and the Can-Do attitude!
